I'm having trouble placing an order can you help?
If using a mobile device, try using the website to complete your order. If using the website make sure you clear your cache and cookies, and if this doesn’t work try changing your browser. Still having trouble? Send our customer services team an e-mail. and make sure you include the browser/device you’re using, any screenshots or photos, and make sure you e-mail us using the same one you have an account with us.
Where is my order?
Once your order has been dispatched, you’ll receive a dispatch e-mail with your order number. Orders are normally dispatched within a few working days. If you can’t find your e-mail make sure you double check your junk/spam folders.
Can I cancel or change my order?
Once an order has been placed unfortunately it cannot be cancelled or amended. You can return your order using returns service, or you can refuse delivery with the courier. The parcel will then be returned to us.
Can I change my delivery address?
Once an order has been placed unfortunately it cannot be cancelled or amended.
I haven't got my delivery confirmation
Make sure you double check your junk/spam folder as sometimes it can be hiding in there! If you can't find it and haven't received your delivery confirmation within 7 Working Days , contact us
Do your prices change?
In order to offer the customer the best deal possible at any given time, our prices do frequently change. In terms of orders however, the price that we charge will be the same as that quoted in your email confirmation.
What's the difference between Aftershave, EDT and EDP?
Quite simply it is the difference in the amount or concentration of the fragrance oils in a perfume. A higher concentration fragrance will last longer, and won't need as much applying. Sometimes the notes in an EDT and EDP of the same fragrance can vary slightly so if you are looking at trying something new, so don’t forget to try before you buy.